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I'm now waiting for my fourth control panel to be sent to me. MSRP - $8199. And if he paid that much then he got taken bad by them. Dr. Wellness X-3 Spa. The reason for the change remains uncertain, however, the brands they market have remained the same. If you have a dog, youre probably used to them going everywhere with you. I have had absolutely NO luck in contacting the salesperson, Scotty Baker at LPI Inc. to set up a return of the cover. They claimed it was a mistake - however, after all the back and forth with them, I truly wonder if there are more customers that experienced the same issue. I want my tub replaced or refunded in full. Im out 500$ , my credit is down 100 points and i have no hottub. Below are must have products from our top sellers. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas . Luckily, knowing just a little bit about the different types of hot tubs available can make your decision much easier. When it was delivered the entire front panel was damaged and the cover had a tear in it. Make sure to buy from a company that has in-house service or local service that you can verify. 5% would be over a 400$ late fee. It has performed as promised and we are happy. Stay away from Catalina Spas!! However, that date kept being pushed and finally the hot tub was delivered in Dec 2021. We look forward to helping you achieve the lifestyle of comfort that you crave. 506 Twin Oaks Dr, Johnson City, TN 37601 United States. We did not receive the hot tub. Your cancellation was approved. Learn more about what aqua therapy is and the many benefits these programs deliver. Dale J, Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. I come to find out this control panel is a known defective component but they continue to ship out the same control panel. A leak from your hot tub might be alarming, but its often easily fixed. Read about when and how to maintain the jets of your hot tub. This tub is clearly a lemon that is costing me a fortune in electricity and has numerous failed components and issues from the factory. Purchased spa from them in 5/2022. He then sent me a message saying hes canceling the order. Jusben Engineers is a major B-BBEE engineering, construction, and maintenance contractor, delivering complex projects in the power, oil & gas, building, infrastructure and resources sectors in South Africa, Africa, and the Middle East. I received the cover in early December and there were NO metal strips built in. Thats just insane for a person being 5 days late to make a payment. Some kind words from our happy hot tub owners! Richard Moody has answered my prayers, it does help me with relief from neuropathic pain. We called LPI, INC on Monday 8/21/22 and canceled our purchase and delivery. There are, Aqua Living2023-02-07T10:43:14-05:00February 6th, 2023|Comments Off on Best Spas and Hot Tub for Back Pain. Multi-Layered Fiberglass Reinforcement. We make sure the activities are fun and entertaining. LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. To The Trade. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . Cailley Hammel. The display area is 344.16 x 193.59mm, so it fulfills the creative space's needs and ensures the fineness of color images and lines. This went back and forth for quite a while. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. I called customer service and was told the filters and magnets were in the mail. Numerous emails and messages went unanswered to **** from customer service. Did you return your unit? Body awareness: For a person living with depression caused by a chronic disease, or someone worrying about recovering, aquatic therapy is a good way to redirect the mind. I'm very disappointed with the quality of this spa, and even worse the level of customer service. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. We have had to replace two motors, a 60amp circuit breaker that it blew due to the motor constantly running because of the cover issue. It appears that access is not available on two sides of the spa. They continue to change the dates, since may . Aqua Living is looking for a competent Inventory . We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. Both Gary and the customer service have been wonderful to work with. Your new hot tub is a major financial investment. We appreciate the opportunities they have provided us and trust in our hot tubs. If you have back pain, especially lower back pain. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts would be ordered and shipped to us and the unit would still have all the original factory warranty. Debi Helton inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, Tennessee, United States 44 connections Find the perfect home furnishings at Hayneedle, where you can buy online while you explore our room designs and curated looks for tips, ideas & inspiration to help you along the way. You know things are going on drugs, abuse, neglect, unhealthy conditions, etc, but the other parent denies everything you confront them with, or has simply skipped town with the kids. View customer reviews of LPI, Inc.. Leave a review and share your experience with the BBB and LPI, Inc.. . A good hot tub cover will serve you well for quite a while. They claim their pricing is substantially less than traditional retail because they can keep their overhead and costs down with their sales and distribution model. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. I use the hot tub once a week. 4.71 out of 5. From the sales people, to management, to the repair department, this company has ABSOLUTELY NO INTEGRITY. There's no way I should owe that much. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Finally, they admitted that the spa that I purchased did NOT have the audio system. Sincerely,
Contact Information. We have to have the tub filled by a pool company as we are on a well and can not do it from our well. After radio silence from the company I finally talked to Larry (the only one who could help and also the one with radio silence) who informed me the part I need is obsolete and they cannot order it. The credit card acknowledged that you would retain the credit on 12/30/22. Note that complaint text that is displayed might not represent all complaints filed with BBB. I purchased a tanning bed in 2017 for 2300.00. Click on an image below to learn more about the product. So they obviously didn't test it. On Wednesday 8/22/22 LPI, INC called us and asked when would be a good time to deliver the hot tub. Beat local competitors. Their partnerships are a major reason why we are here today.. We also had issues with communications from the company for a long period of time. Have something to share about AQUA LIVING FACTORY OUTLETS? I read the fine print on the contract and it says if your payment is late there will be a 15$ or 5% late charge if I dont make a payment even though it hasnt been delivered. Here well discuss common problems and how to address them. Foam in your hot tub is a sign of contaminants. Relaxing massages and hot water therapy are the best options for the person who has experienced stresses and strains throughout the day or week. I told them I knew I was out of warranty, wasn't wanting anything free but needed to know who to call. I was told last year by a supervisor that the tub is my issue not theirs. For 15k or whatever he paid for it he could have gotten almost any brand he wanted. ), then we have the best 4 person hot tubs for you! Ok going to be 3 weeks .3 weeks go by call to check hasn't been built yet will call when it is another 2 weeks he calls its been built but won't ship till I pay balance they wouldn't even ship it to the store ok I I ask the balance he gives it to me I think to my self that seems high but ok I drive to the store new guy very friendly takes cash gives me the receipt when i got home they hadn't taken off the deposit i put down call the store he can't help me call the rep spend 20 minutes expaining what happened finally he saw there mistake another 2 weeks they call its in I go get it something told me to check it it was damaged the person there took pictures and I took pictures they said they would call the manufacturer and I called the dealer dealer sayyou have to email warranty department I do that and they say ok they will take care of it 4 months later have not heard a thing the dealer wanted a review wow why would anyone want a bad review maybe the owner of the company LPI will read this and take care of it 3 of my friends have bought new hot tubs not from aqua living poor communications and follow thew buy the way it took a month to get refunded the over payment. I went to the lpi website to file a service request and discovered the website was down. Take a look at Everything Under the Sun's educational offerings, exhibitors and more. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. This year the dealer orders were substantially more than we projected, and we ran out of capacity. I have a Huion H610 Pro V2. We purchased a SPA from LPI, Inc. in June. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. Everytime I talk to this company I want to throw the hot tub out in the street. Every interaction with this company is terrible. Im yet to get a check for what Ive paid or the financing off my credit report. It's no wonder that Catalina Spas are considered to be the most popular spas in the world. Average of 54 Customer Reviews. Read about how to fix it to restore your covers structure and functionality. Thanks for the comments the site has a big array of models and I'm not sure we are talking of Dr Wellness or Catalina, Every thing that company touches is garbage, bests words I can use to describe LPI is..dumpster fire. Youre someone who loves to pamper yourself with manicures. Im feeling scammed as I paid for mine already, too! Do yourself a favor and buy a Jacuzzi brand. I told him I paid $7447 for this Hot Tub and all Im getting is a run around by the manufacturer, So he was the next person I called. The hot tub we purchased at the Rogue Valley parking lot and the one listed on the SPA INVOICE were not the same for the model. Now that winter is back we are seeing all the signs of last year. LPI has so far sent me a subwoofer and a main diverter valve (not needed). The account has continued to accrue fees and interest. I loved the G2 model hot tub I bought from them for about one year. With detailed information on each of the hot tubs, you will discover new features and what to look. After seeing their 1 star review rating I have to say that is too high. They are on Craigslist in my market. **** can draw a paycheck, yet bears zero responsibility for customer care or the onus to perform his simple job. Fill out the form to download your instant rebate and FREE buyers guide! I informed ****** the website was down and was told to talk to customer service and get on the list for them to input the information when the website is repaired. I bought my hot tub in June of 2022; they told me it would be in by July 9th the 9th came and we had no communication stating the delivery date was going to be late. BBB Business Profiles are subject to change at any time. If your bathtub has jets, regular cleaning can prolong their proper functioning as well. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Here well look at the reasons a leak might occur and what you can do to stop it. Rodney Carr, Chairperson for the Town of Bristol Improvement Board, told the gathering the building is being made possible through various, generous . We told them at that time that we had called and cancel our order and received a confirmation. The better maintained your tub is, the longer your investment in health & relaxation will last. Spa Repair & Swim Spa Maintenance. I have had nothing but problems with this tub since then. They are all under 5k. People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. Find contact's direct phone number, email address, work history, and more. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. They only care of you pay and once that happens they can stall you for years and never give you anything. Everyone we spoke with or emailed with was unfriendly and unwilling to take one step more to offer solutions or provide assistance. Submitting a response indicates a willingness to work with customers to make things right. When we hooked it up, it did not work, the pumps leaked. Weve helped 100s of people find relief from their everyday pains with our spas! Catalina got bought up by LPI in the last year. The Best 4 Person Hot Tubs Top Home Spas in 2023, 3 Amazing Luxury Hot Tubs and Premium Spas. Response. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. Thank god. Dig through our best stories from the magazine, all sorted by category for easy surfing. I ordered my hot tub on 8/14 and was told it would be 7 to 12 weeks. June 11, 2022 Posted by: grady county, ga zoning map . Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. 140 complaints closed in the last 12 months. I had very similar situation. User Friendly System Controls Topside. With their unique corner-accommodating shape, these types of hot tubs can easily fit into most indoor and outdoor, Ergonomic seats, dozens of powerful jets and mesmerizing lights these are just some of the things that luxury hot tubs can offer. We are currently waiting on quotes from technicians in your area. Its purpose is to strengthen the They are on Craigslist in my market. If you want a professional to help you every step of the way ask for Danielle. SHOP NOW AMAZING DEAL ON 6 PERSON HOT TUB Get this 6-Person Hot Tub with 51 powerful jets! In early July, we rec'd a 34.5" tall panel for a hot tub, which is NOT what was ordered (54.5" tall). Join other industry pros who get pertinent, fast-reading nationwide stories delivered twice a week to their inbox with AQUA Today. Use RevDex to write a review Reviews Above Ground Pools, Hot Tub Dealers, Hot Tub Manufacturing AQUA LIVING FACTORY OUTLETS AQUA LIVING FACTORY OUTLETS Reviews ( 10) He found a wire was not connected at the factory. We've got 5 unique Valentine's Day hot tub and spa experiences that will make this and all the years after a day to remember. Ft. 3914 Desert Zinnia Ct, Manvel, TX 77578. They just promised free hot tubs if you bought one and it snowed on Christmas. Aqua Living Factory Direct is . Dominate search results. Kendrick Content 2023. One speaker doesn't work, the subwoofer doesn't work, 3 screws in the access panel were snapped off into the framing, a corner seat air diverter doesn't work and the startup kit i was provided was opened and chemicals and test strips used. Support - Product Videos & Documentation - Aqua Living Factory Outlets For Technical Support Please Call 423-349-2900 Submit a Service Request Register your Spa Spa Support Videos Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. We finally got the parts in, and they told us they'd install the soft cover and lift, I have it an email from the support manager and days later she emailed back saying they wouldn't do it because it wasn't a warranty issue, yet it was their mistake in the first place. Jets are one of the best parts of the hot tub. The guy that delivered my hot tub that Danielle suggested was awesome. Beware. An air lock occurs when air gets stuck in the plumbing lines of your hot tub. Get tips on how to clean different types of jetted tubs and spas. Unlike others, my experience has been excellent. SpaRetailer is the definitive trade publication for the hot tub industry, committed exclusively to reporting vital market research and practical tips to aid spa retailers in the day-to-day operation of their businesses. Unfortunately, LPI, Inc is having trouble finding a capable technician for the customer's repair. Paid for it in early May. I received no communication from lpi, but after a couple weeks I received glass balls and headrests in the mail. New Platinum Spas Deluxe Range Passes CEC test, Pinch A Penny Opens New Store in Flower Mound, Texas, Toolbox for Excellence Announces Nationwide "Participate to Educate" Contest, PHTA Announces Standards Revision, Issues Call for Committee Participation, Pinch A Penny Opens First Store in Austin, Texas. My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. SpaRetailer is the one-stop destination for staying informed and competitive in the hot tub market. The customer and salesperson have since been in communication following the holiday season and vacation. Wonder what the long-term implications on quality, service/warranty is. Needless to say after spending $7447 on this Hot Tub I went off on him and he hung up on me. On January 8th we received another email saying it was still under investigation until February 2nd and will possibly put the charge back on our credit card. But FYI if you buy a 4,200$ hot tub from them they add a bunch of stuff like steps, cover chemicals and other odds and overpriced ends for 1,000$ without you asking for them then charge over 3,000$ in financing charges. They said that we canceled using him and did not (mind you he is the only person who has tried to help us). They manufacture there own hottubs so your definitely getting a run around if there saying to contact the manufacture. Find manufacturers and suppliers in the most extensive searchable database in the industry. Aqua Living Factory Outlets 12 reviews Claimed Hot Tub & Pool See all 76 photos Write a review Add photo Location & Hours Suggest an edit 6414 Horsepen Rd Richmond, VA 23226 Get directions Amenities and More Accepts Credit Cards Accepts Android Pay Accepts Apple Pay Accepts Cryptocurrency 6 More Attributes Ask the Community Ask a question Q: LPI, Inc. Johnson City, TN1 month agoBe among the first 25 applicantsSee who LPI, Inc. has hired for this roleNo longer accepting applications. BLUETOOTH EARBUDS WASH Cleaning Pen Brush Anti-clogging For Wireless Earphones F - $14.63. We look to resolve this as quickly as possible. Initiative (LPI) through the Food and Agriculture Organisation of the United Nations (FAO), with the financial support of the European Commission. Is there any information that might be available, so that we might better assist? Wonder what the long-term implications on quality, service/warranty is. The right tub can make all the difference to your mental and physical health. Oct 30, 2018. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts. There was correspondence between a representative and the customer with an offer being made. The issue with the panels is correctly outlined as a warranty issue. If company vaccination rates. 215 were here. . I really don't think it is that bad of a product, I just think they have really really really bad customer service. With our AnyTemp System you can enjoy daily hydrotherapy, exercise . I have already been in my hot tub twice and I received it two days ago. Martha Stewart Decker Accent Chairs - Solid Wood, Wingback , Deep Seating Armchair Living Room Furniture Modern Contemporary Style Sofa Decor - Bedroom Lounge, Beige : Amazon.in: Home & Kitchen. The only paperwork we got from LPI,INC said SPA INVOICE with no number but it does have a Serial #181983. A new work order has been created to diagnose possible pressure issue, with the direction of replacing any removed insulation. Aqua has 1 job listed on their profile. As of 1-15-2023 the website is still down. Its obvious they cut corners during the pandemic to keep up with demand and were producing an inferior product now that is not only broken but dangerous. Keeping your acrylic bathtub from Aqua Living clean not only maintains aesthetic beauty but also promotes a more sanitary environment for bathing and relaxation. Our new hot tub pergola is perfect for anyone who wants to enjoy their hot tub in style, and with complete control over their privacy. BBB is here to help. I am ready to drive this back to them. I emailed ****** *****(the case manager that finally resolved the other problems) and was told nothing could be done until a claim was submitted through the website. Our exclusive components, processes, and features will allow you to do what you deserve, relax. They are owned by Watkins Wellness. They also delivered it with the wrong cover, we wanted the soft cover with the lift, and they delivered it with the hard cover. They suggested I take the panel off of the hottub and check the connections- like I am a hot tub mechanic. With detailed information on each of the hot tubs,you will discover new features and what to lookfor when picking out your dream spa. Please contact ***** at 423-349-2969 to discuss possible solutions. Spotsylvania Crime Solvers Weekly Report,
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