how do i report a downed comcast line?glenn taylor obituary
I would like to report down wires in my back yard for the second time. I am at a loss. Genius. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Just select Xfinity support and you will be able to speak with the next available specialist. Jul 2007 - Sep 20169 years 3 months. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. This website is using a security service to protect itself from online attacks. Archived post. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Click Continue. A tree in my back yard has two large branches resting on the phone/TV cables. X | `>`. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Update on June 10, 2021. This website wants shut You can email the site owner to let them know you were blocked. In order to get started can you please send me a Modmail message with your full name and service address? STAY AWAY from downed power lines. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. It's in front of my yard, and it goes across the street. A drop-down list appears. 7 years ago. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Electric Lines that run from the utility pole to your residence. If you smell natural gas or see downed power lines please do NOT use this page. However, its critical not to cut into a power line, as you know. How much notice do you need to give Comcast to cancel? If the IP address resides on the Comcast network. Hello saftek and welcome, Then it thanks me for signing in. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Press 0 a lot. Write your 17-digit account number on the "For" line of your check or money order. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Thanks! Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Scroll down and select Manage Internet. This post was marked as closed. Verizon Business customers. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Privacy Policy. Then it tells me it can help me better if I sign in. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Type a message to let us know what your issue is. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Can you direct message your name and address? Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. I am an Official Xfinity Employee. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Our team can assist with getting those downed wires raised. Youve reached the best place and perfect person to help with virtually all of your account needs! came out and verified that it isn't live. Press question mark to learn the rest of the keyboard shortcuts. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Then, to let us know why you're calling, say Line is down.. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. In the top right corner, you'll see a little chat icon near the bell icon. I don't have AT&T, or a landline. We truly appreciate you taking the time to reach out to let us know about a downed wire. Thank you so much Anthony for sending us over those details and the Modmail. and our I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Create an account to follow your favorite communities and start taking part in conversations. It's a hazard to pedestrians and vehicles! We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. How to Report an Issue Online Visit xfinity.com/xfinityassistant. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. . It may be used in setting the FCC's priorities for regulating companies like Comcast. How do I report a downed telephone line? Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Comcast Xfinity problems in the last 24 hours. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Occasionally there is a mix up and Comcast forgets to bury the drop. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. A drop-down list appears. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. How do I talk to a real person at Comcast? Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Scan this QR code to download the app now. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Ask for the Comcast liason. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Then Call Us. A: Cable and phone wires dont carry current, so its safe to remove them. Report an issue Select Chat. Two delivery trucks have had close calls recently. Talk to Us. We can assist you with getting a ticket opened to let our amazing local team know. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Comcast Xfinity Outage Map. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. I am a bot, and this action was performed automatically. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Welcome to the Xfinity community! Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? up. A coaxial cable is capable of carrying current. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. An official employee, such as myself or whoever is first available, will respond. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. How do I report down a cable line? A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. I called but only received voice mail. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. 2 1 RR ryanray.rr81 Visitor 2 Messages You will need to contact a tree trimming service yourself. Cloudflare Ray ID: 7a2ad44e3df86ef8 Not a word either by phone, email or through the support chat since then. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Hello there! Click Continue. Report it as a hazard to your local PD, maybe they have a better contact. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! The channel and its live streaming world news is available . That's not what we want to see! Contact Customer Service at (800) 391-3000. Press question mark to learn the rest of the keyboard shortcuts. Your IP: Report downed power lines at 713-207-2222. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Cookie Notice How does cable internet get to your house? If you have questions about your services, we're here to answer them. For immediate assistance, check out the Xfinity Assistant. Find an Xfinity Location Check the status and hours of locations near you. We have made changes to keep employees safe so response and call times may be longer than usual. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Our community is your official source on Reddit for help with Xfinity services. If youve got a free afternoon, you can run the cable yourself and save some money. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . See how you can save when you add Comcast Business Mobile or add a new line. Let us know. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Search accounts based on account number, or chat online. We ask for direct messages because we can't post personal information in public. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. the chances of Comcast having their act together enough to even . Whenever there is an outage, your first step is to report it via email or twitter. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you absolutely need to have it removed, consult with an electrician before doing so. You can also request a call at a time that fits your schedule. I suspect it's an old wire). Remember: This number is just for unburied ground cables. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. I have a downed wire in the middle of the street. @XfinityThomasChow long does it take for someone to reply? I am a bot, and this action was performed automatically. Stay put and call 911. You can contact 811 to get utility lines marked. With our new Xfinity support chat, you do not need to input the name of a person. If you have questions about your services, we're here to answer them. Dial 333 to get connected to a customer service representative. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Thank you for reaching out to the Digital Care Team. Call 800.288.2020 and select Repair. #iworkforComcast I have followed these instructions and sent the private message on 6/1/21. Who do you call for a downed cable line? It's infuriating. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Then, call PG&E at 1-800-743-5000. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . A recent storm brought down a tree which took down one of the above ground cables by my house. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. To confirm, are the wires in question still low-hanging by chance? They have been hanging very low for over a year. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Do what's best for your business. For immediate assistance, check out the Xfinity Assistant. What to expect: Your complaint will be posted online in a public database. Type your message in the text area near the bottom of the window 5. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Enter another ZIP to see info from a different area. -ATTU-verseCare. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Call us anytime at. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Contact Us | Comcast Business Support A drop-down list appears. Usually 911 dispatch has unlisted numbers for utilities. Hope this helps you out. Reporting this to comcast seems to be a problem. The tree and the cable are both on the grass verge next to my property. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Some utility companies mark or paint their lines. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. I am a bot, and this action was performed automatically. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Downed Power Line. We have made changes to keep employees safe so response and call times may be longer than usual. The tree and the cable are both on the grass verge next to my property. The ground around your car may be energized. It's not the power line and I don't think it's the regular cable either because there's no service outage. We've had a downed wire touching our building for about two months at this point. I called on 7/20/21 to report this issue and no-one has been to fix the wires. I really appreciate you being a member of the Comcast Family! The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Click the direct message icon, 2. By selecting Accept all, you consent to our use of Cookies. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Sound the horn, roll down your window and call for help. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Don't touch anything or anyone in contact with a downed power line. Yes, Comcast will come to your house to install the cable lines and equipment to your home. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Make the report to that person.. 115.124.120.233 Type your message in the text area near the bottom of the window. Please send us a direct message to "Xfinity Support" with your full name and address. . We have made changes to keep employees safe so response and call times may be longer than usual. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Where on your property are the lines down on and would you consider them a safety hazard as of now? Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Please contact the moderators of this subreddit if you have any questions or concerns. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. How do I report this? Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. For immediate assistance, check out the Xfinity Assistant. Should you experience further issues, please create a new post. Thanks. Companies respond better when others are watching. If the center conductor of the cable is solid copper, it carries it quite well. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. How do I get Comcast to come deal with this? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Then, call PG&E at 1-800-743-5000. Voting closed 14. Here is a list of frequently requested telephone numbers: Cable. That person will tell you who the city's contact is in the Comcast governmental affairs office. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. We're sorry that didn't solve your issue. For more information, please see our . Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums A recent storm brought down a tree which took down one of the above ground cables by my house. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. DO NOT TOUCH downed lines or anything they are touching. Id give them a ring. Please call this number (855) 307-4896 to set up your service. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. How to report a down or damaged CenturyLink line. Call 9-1-1 immediately to report a fallen power line. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Report it online using Xfinity Assistant. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) You have to sign up for gig service and sign a 2 year contract first. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Like. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. How do I know if my home is wired for Comcast? Call us at 800-477-5050. Thank you! Provide your account info and say, Line is down., Dont have AT&T service? Stay at least 10 feet away from the wire and secure the area to keep others away, too. We've had a downed wire touching our building for about two months at this point. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. In the top right corner, you'll see a little chat icon near the bell icon. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. I really appreciate you being a member of the Comcast Family! I explained this to the rep when I called to cancel. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. and our How to report a downed wire if I'm not a customer? Call 800.288.2020 . Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Call 911, which will get the FD out to asses the wire (s). Emails sent with an attachment cannot be processed. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Click the Check for Issues button. Contact Comcast and let them know of the down landline problem. I will post again here when/if I receive a reply or action is taken. An official employee, such as myself or whoever is first available, will respond. When asked if you want to order new service, say "No." Sky News is a British free-to-air television news channel and organisation. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Hope this helps you out. Say "No account." Discussion. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Privacy Policy. Thanks. https://corporate.comcast.com/stories/meet-our-digital-care-team. Asking on behalf of my place of business. If you receive overhead electric service, your electric system con- sists of the following: 1. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Responsible . Comcast landlines are being used by homes and businesses alike. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thank you so much for contacting our Xfinity Support Team over Reddit. You aren't allowed to. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. The wires at my rental property are on the ground. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Hello @user_300363 and thank you! Massive outages do occur because of problems such as storms, floods etc. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. This option is available 24 hours a day, 7 days a week. I have a downed wire in the middle of the street. Question: Does Comcast Hve To Repair A Cut Cable Line. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Let us know. To qualify for the credit, customers must: 1. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Store Locator Status Center Check for outages and troubleshoot your services. Then, call PG&E at 1-800-743-5000. You can report an issue by going to the Xfinity Status Center. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Please send us a PM with your first and last name, as well as house numbers to your service address. I need someone to come out and fix it. Our community is your official source on Reddit for help with Xfinity services. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Create an account to follow your favorite communities and start taking part in conversations. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. My thinking, if I were to do this at my house would be that that 1.) Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. It is to be expected when weather conditions are severe. Cookie Notice John M Jackson Supernatural,
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