Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Responding promptly to customer inquiries. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. See our awards. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Visit investor site Looking for an Alight office? Our people are our greatest assets at Alight Solutions because People Matter! Ten paid holidays per calendar year (8 fixed and 2 floating). It's why we're so driven to connect passion with purpose. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Customer Care Representative, Human Resources - Charlotte, NC at Alight Alight Solutions is committed to a diverse workforce and is an affirmative action employer. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat Customer Care at Alight Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Alight is committed to a diverse workforce and is an affirmative action employer. Alight Solutions Customer Service Representative Reviews View Job description, benefits and responsibilities. This job listing has expired and the position may no longer be open for hire. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Customer Care Representative, Human Resources - Tallahassee, FL. job Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. * Demonstrate a high level of confidentiality and professionalism Posting id: 823465203. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Alight Solutions Customer Care Representative Jobs Customer Care Representative Human Resources. Alight - 3.1 San Juan, PR. At Alight Solutions, we are reimaging how people and organizations thrive. The estimated additional pay is $2,234 per year. Alight hiring Customer Care Representative -Absence Management Customer Care Representative, Human Resources - Texas Virtual (Work Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. You have Qualifications for a job description may include education, certification, and experience. Customer Care Careers - Alight Alight Solutions Customer Care Representative Reviews Customer Care in Puerto Rico - Alight At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. Please enter a Name and Password so you can update your Job Alerts in the future. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. You will be notified during the hiring process which checks are required by the position. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. Interested in Workday positions? Explore open roles at Alight. Must be able to work a flexible schedule based upon high call volume needs. Alight Solutions Customer Care Representative, Human Resources As a Customer Care Representative, you will report to a Customer Care Team Leader Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Customer Care Job Description | Velvet Jobs Si es as , entonces ReedGroup es para ti! Travel Know Your Worth. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. We strive for Excellence Every Day by collaborating with our clients and colleagues. Bilingual (English/Spanish) Customer Care Rep - Virtual. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. CC Representative I job in Atlanta at Alight | Lensa Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Our people are our greatest assets at Alight Solutions because People Matter! Alight Solutions San Juan is looking for real people, who are passionate about customer care. Want to receive job alerts for similar jobs? Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. The estimated base pay is $36,558 per year. * Excellent communication & collaboration skills with strong ability to empathize with customers Accurately documenting all conversations and actions taken on each interaction. Working as a Customer Service Representative at Alight - Indeed Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Customer Care Representative, Human Resources (Lincolnshire, IL) job Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. The estimated base pay is $36,558 per year. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Because transformation takes a workforce. * Express yourself in an open and honest manner Esto te describe? This program provides you with the foundation you need to lead to a path of success. Knowing our products inside and out so that you can . This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. Customer Care Representative Job Description, Skills, and Salary Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. * PEOPLE MATTER is one of our company s core values. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. You will be notified during the hiring process which checks are required by the position. Full Time In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Customer Care Group jobs | Customer Care Group jobs at Alight Acknowledging and resolving customer complaints. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others Lensa, Inc. - Lensa is a job search engine. Our commitment to Diversity and Inclusion. 1999 - As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. then the employee has changed 1 company and 1 job. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Every colleague shapes how Alight can become better, stronger and brighter together. Careers at Alight | Alight job opportunities At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. We strive for Excellence Every Day by collaborating with our clients and colleagues. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Service Representative Job Description | Indeed Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Reporting Relationships Seasonal Customer Care Representative at Alight Solutions Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Be Real with Alight and help us re-imagine how people and organizations thrive. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. Customer Care Representative Human Resources. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. Our story starts with a simple universal truth: Every business is a people business. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * High School Diploma or equivalent is required, bachelor's degree a plus Customer Care Delivery Specialist in HR Services with Italian and Alight Solutions Customer Care Representative -Absence Management Apply for Customer Care Representative I, Healthcare Benefits at Alight today! Apply for Sr. Please note that all salary figures . Communicating with customers through various channels. . Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Alight is committed to the continued development of our colleagues. The mission of our customer care teams exemplifies the need for humanunderstanding. In addition to a base salary, this position may be bonus eligible. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Customer Care Representative, Human Resources - Virtual Open to States Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Disabled Person, Inc. Health, Dental, Vision, Life Insurance and more. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. We're always looking for great talent. Carry out monitoring visits to verify information provided by . By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Sr. Customer Care Representative - with Growth Opportunities Customer Care Representative Human Resources. You will be notified during the hiring process which checks are required by the position. Read more Alight Solutions Customer Care Representative Reviews Jeremiah Martin - Customer Care Client Specialist - Alight Solutions * Able to work independently and to adapt to a rapidly changing environment The mission of our customer care teams exemplifies the need for humanunderstanding. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Get hired today! Key Duties & Responsibilities. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight Only applicants from locations above will be considered. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. There is no travel required for this position. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business Cons. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. 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