Lots of equipment to use and is open to everyone. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). Join the 258 people who've already contributed. I'm now in the process of seeking legal advice and so far it's looking positive. This gym is great! The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Huddersfield gym- horrible service, old gym equipment. If you are looking for fluffy towels and a 5 star experience this is not your place. the recent cctv cameras introduction is also not only bothering me but most of us who cover. The evening staff are very welcoming and friendlly. The most important rule in providing excellent customer service is to be friendly. TruGym is filled with good equipment and friendly staff. Complaining to TruGym is difficult. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. How many stars would you give TruGym? Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. 2023 Trustpilot, Inc. All rights reserved. I appreciate that it is a budget gym and the range of equipment is adequate. Your cars are not safe! Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. Awful!!! 1/pool too cold to use from me joining in November to February. The Stockton site seems to be run on a shoestring. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. The showers and changing rooms are always clean and warm. We also ensure all reviews are published without moderation. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Good day, I have just renewed my contract after 15 months. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. It's a public swimming baths not a gym. Absolute disgrace of a place rude obese staff. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Here are 8 tips for writing great reviews. Amazing staff who always smile when I'm swiping in and are always ready to help. I have been trying to contact them for a refund for months and have been completely ignored. The Gym is crowded all the time. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. Join the 270 people who've already contributed. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. AVOID LIKE THE PLAGUE. Cancelled after one year membership. Your experience matters. So far, an excellent option for a gym considering the membership prices are cheap. Top gym with great facilities and friendly staff that are always willing to provide support and advice. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. I know several members have request a standing calf raising machine. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. Join the 269 people who've already contributed. Awful!!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Anyone can write a Trustpilot review. After a few weeks of this i started to get upset. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. False advertising! Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. They put on load music then procede to shout over it. Same as below - Trugym Bromley closed and didnt refund the lost membership. Anyone can write a Trustpilot review. It goes against our guidelines to offer incentives for reviews. It goes against our guidelines to offer incentives for reviews. The number for the centre was not being answered, neither were emails. trugym customer service. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. I am very disappointed that you have emailed me as a new member. Here are 8 tips for writing great reviews. We use dedicated people and clever technology to safeguard our platform. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. as a regular memeber of this gym i feel it as it is my responsibility. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Not sit there and eat cakes.Ridicules customer service overall. The machines, if broken are repaired quickly. beyond me , they have sullied their name. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Would definitely recommend to a friend especially with the ladies only facility. However, you are likely to be ignored. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! 0 star! Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Its not worth the money that I am paying now. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Required fields are marked *. 14 Customer Service Resume Examples for 2023 - beamjobs.com Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Good luck TruGym you are going to need it! For example, you can easily set up automatic payments, so you're never late. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 14 I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Our 2022 Transparency . In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service Bit apprehensive being a female in my 50s. We use dedicated people and clever technology to safeguard our platform. ?TruGym this is unlawful and action is being taken. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. They are now pursuing me for 234 claiming I never cancelled. 2023 Trustpilot, Inc. All rights reserved. Very shocking, and it looks like I'm one of many many cases. How many stars would you give TruGym? Head office failed to respond to emails! I used to be with DW you in Huddersfield then true gym took it over. | Read 41-60 Reviews out of 241 The equipment is good and I find that any issues raised were dealt with quickly and professionaly. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. I asked for complaints procedure for head office and that was also denied. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Romero Y Hojas De Guayaba Para El Cabello, Obliviate Spell Movement, Use Wallet To View Accounts Ledger Nano S, Why Are Quest Narratives Told, Soho House Membership Uk, Articles T
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