But the actual service once connected to an agent was excellent. document.dispatchEvent(initEvt); First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. Filter. ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) Companies can ask for reviews via automatic invitations. Wed like to hear from you. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. initPublishedFlyoutMenus( Warm regards,Ross, Information provided by various external sources. USED to be a great place to work. Working as a Customer Service Representative at Staysure: Employee _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; Weve helped millions of people find a resolution. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. It wasn't great. Team leaders are always on hand if needed. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. Warm regards,Ross. achieve performance targets across their product portfolio. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. Also I was told inaccurate information about my first request. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. However, if you'd rather complain directly, you can use the above address to contact Staysure. Staysure Travel Insurance Reviews | Read Customer Service Reviews of They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. I had to deal with an out sourced company. The process to get the policy on my smartphone is too convoluted - passwords etc. process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Friday 30 December: 8:30am 8pm, Within the USA and Canada: Please check with your phone provider if you are unsure about how much a call will cost. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Thank you for posting your feedback and for recognising we have fantastic people in the business. Sunday: 10am 4pm, Christmas hours: Interview. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} They have made a bad situations 10 times worse. This took 9 months to claim back!!! (function($) { Have a fantastic holiday. Finally I started a new booking and was successful in receiving a quotation which I accepted. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. font-family: "Montserrat" !important; In the 4 years I was there I hit some sort of bonus each month. (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. Consumer guides, newsletters, surveys and more! .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} Dear Mr Brennan Thank you for taking the time to leave a review. Lack of direction from middle management and above. They subsequentialy told me to claim for myself. I will only use them in the future. achieve performance targets across their product portfolio. We recognise that everyone has ups and downs in their lives and we are always there with support. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} We're very proud of the people that work in the business and recognise it's great people that make a great organisation. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. Verification can help ensure real people write reviews about real companies. If you need more help, please visit our FAQ Help Centre. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. _W.customerLocale = "en_GB"; Thank you for choosing Staysure and letting us protect you whilst you are on holiday. Your agent was fine, but your system baffles me. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Despicable service from dishonourable people. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. Absolute despicable bunch of cowboys. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. function initCustomerAccountsModels() { Also, for some of our insurers we may receive a profit share payment if they Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. When is a time you've been in a difficult situation and how did you solve it? Customer Services Manager, - Sunday: 10am - 4pm. Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. PDF Worth doing right Insurance Provider We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. You never know if the training team/management are telling you the truth or lying to you. Wishing you all the best for the future. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. .wsite-button-small .wsite-button-inner {font-size:13px !important;} "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. Even though you can earn a lot with the bonus, the bonus system is unfair. Very friendly, knowledgeable and . _W.isCheckoutReskin = false; Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. They are not authored by Glassdoor. Simply go to the My Insurance section and choose which policy youd like to email to yourself. Staysure 7 Nov 2022 - Remote Customer Service Representative . Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. Last updated: 16 November 2020 If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department .blog-header h2 a {} Thank you. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. I started at Staysure as a sales agent nearly 6 years ago. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. I was trying to pay for a quote with them kept waiting for over a day to pay. The calls are non stop , its very busy and mentally exhausting . You can be certain that youre talking to the right person at the right time. your insurance policy. I should have asked for the policy to be posted to me. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) It goes against our guidelines to offer incentives for reviews. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. .fancybox-title {} Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. Information provided by various external sources. 2730-055 Barcarena, Customer Services Department Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. Policy came through as expected. 3-5 Rushmills Business Park, While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. 2023 Resolver Consumer Online Limited. Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. The training team show intense favouratism. " Don't use Staysure Travel insurance- dreadful extremely poor customer service. Dear Eric,Thank you for your 5 star review. Outright being lied to didnt help either. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. } If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 Have a fantastic holiday. Verify your email to use filters. We hope this will continue to inform and provide insight to our employees on the decisions we make. } .wsite-menu-default a {font-size:16px !important;} 28703 San Sebastin de los Reyes Have a fantastic holiday. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. Simple! Staysure Travel Insurance Reviews | Read Customer Service - Trustpilot I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. Companies can ask for reviews via automatic invitations. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. width: 100% !important; Tuesday 27 December: 9am 5pm span.icon-caret.is-active svg { I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. $(function() { I interviewed at Staysure (London, England) in Jun 2022. .wslide-caption-text {} n 71 Edifcio D 2 Dt, Queluz de Baixo Have a fantastic holiday. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Thank you for your feedback. Friendly team with lot of knowledge. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. I have not received my email confirmation, I didn't receive my documents in the post. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Clear All. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. If you raise this (which I did for over a year), all you get told is that "this is being reviewed. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. Have a fantastic holiday. We also ensure all reviews are published without moderation. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. Instead, theyre full of the info you need to get things sorted. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Thanks for your feedback. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. .mobile-nav .icon-caret { excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. Whenever you need us, our 24/7 claims team is here for you. - Calling from outside the UK: 0044 1604 210 845 Thanks for your feedback. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} Northampton, NN4 7YB. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. .mobile-nav .icon-caret svg { } Verify your email to use filters. A lot of pressures, every second of your day is reviewed! We also ensure all reviews are published without moderation. I always use Staysure for holiday insurance. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. No progression here unless your good friends with the senior management. Anonymous Employee in Northampton, England, I applied online. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. Water Resistant Nylon Zip Old Navy, Articles S
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