Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. ", "I am an avid fan of Google alerts! Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. Excellent! There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. Excellent! Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. This process helped make our project a success in the end. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. ", "I think my weakness is that I take too much to do. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. One is ABC, and the other is XYZ. As the manager, I knew I could not let this behavior continue. When I enjoy what I do it doesn't feel like a chore. Custom Care & Coverage Just For You | Kaiser Permanente ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". Does it help you build trusting relationships with community members? ", "From a young age, I was raised around a farm and animals are a huge part of my life. Every day I learn something, and that's because I choose to get better. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. My weakness is taking on too much and not delegating. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. How to nail an interview with a chatbot - Fast Company What questions did they ask during your interview at Kaiser Permanente This is a great start! In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. It sounds as though you do everything possible to ensure your patients are set up for success. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". Your response makes it clear that you volunteer in your community in various ways. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. When have you had to adapt to change in the workplace? In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". Interview questions and answer examples and any other content may be used else where on the site. ", "My position at Kaiser is a Radiology Physician Assistant. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. There is a balance between allowing normal emotion and allowing it to impact your work. In the end, we awarded those with perfect attendance a $600 bonus. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. I understand that it's part of the job. 2,417 Kaiser Permanente Interview Questions & Answers (2023) Written by Angela Fontaine on April 24th, 2021 Answer Examples Have Been Hidden Borja estimates that. "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. Good example! During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. I also keep myself open to my colleagues so that they can know and understand me better as well. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. Discuss the reasons why will you be great at this job. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. If they want help, Ill help any way I can. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. Discuss the ways that you would build strong and healthy relationships if hired. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. I document all necessary information as soon as possible so that the record is up to date and accurate. For 180 days, my employees were rewarded for coming to work 10 minutes early. Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? This is a great response, and it shows that you truly do care about the people that you come across every day. I even talk about what they are going through. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". Why Do You Think You Are A Good Fit For This Company? While I've listed several general options here, you don't have to stick to standard role divisions (i.e. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. However, it can inhibit my ability to grow. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. When I hit my 20's, it was so important to me to learn about other cultures. Discuss with the interviewer what you would expect for compensation if offered this position. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. Health benefits. Than they call you for a second interview. I greatly value diversity. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. That question can start up a great conversation, and you may learn a thing or two as well. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. INTERVIEW KAISER Flashcards | Quizlet Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. Your answer shows the interviewer that you can work well with almost anyone. Talk to your interviewer about a time when have had to adjust to changes on the job. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. He ended up requesting and receiving a transfer. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. ", "I am super focused when I am stressed so I can make sure everything is done and correct. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. 1 / 41. Some patients need a lot of attention; some want less, and some need boundaries. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. Do you consider yourself a compassionate person? If you can add in a little bit more about your education, that would round out your answer nicely. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. Interview Guidelines - Kaiser Permanente Career Planning As well, I am an active participant in my local rotary club. I am looking forward to getting into the routine of a career again. I volunteer with their organizations in various roles. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. Hiring Age. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. What health systems can learn from Kaiser Permanente: An interview with This question is a little tricky because it's unclear. "I handle stress very well, and when you call my references, they will attest to this fact. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. It seems you have found that balance. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. ", "Once I was filling a prescription for 90 days 90 tablets. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. "I would describe my personality as approachable, light-hearted, and positive. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. Find additional company focused interview questions by practicing from one of our industry sets. We told her we were going to order it and it was supposed to be there that day. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. Would it ensure efficient workflows or more timely responses to other departments? I had 2 interviews with kaiser received and offer within a week. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. Answer dates might appear two to three weeks before they were published. Very good answer! I am a recent grad from Columbia University and have spent the past 12 months traveling the world. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. Tell me about yourself. Well done! How to Answer: Why Do You Want to Work Here? Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? In the future, I will like to be a PA and help more people.". I like to manage my time to finish my projects on time. . I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. Image source: Times Herald. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. I think the right answer is, 'of course, but not for long!' Behavioral 2. Kaiser Permanente is 100% focused on the service that they provide to their patients. I have a kind and outgoing personality. You've chosen a powerful example that can help make you a more memorable candidate. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. ", "I was helping a customer once who came to pick up her injectable prescription. ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. 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The program was a success, and upper management chose to keep it implemented for another six months. Questions and Answers about Kaiser Permanente - Job Search | Indeed Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. One of the toughest parts of communication can be delivering bad news to people with whom you work. I consider myself to be a strong relationship builder and take pride in my people skills. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. We also raise chickens and goats and have a couple of horses as well. I would also need a technologist to assist me who could adjust to my easy procedural style.". I am a very hard worker who is eager to become a team member with Kaiser.". ", "I have the basic procedural skills for this team position. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. I like to get to know people and ask them questions about themselves. "My customer service skills with my patients are definitely one of my strengths. If you have a criminal record, you must disclose this. Dates shown above are approximate. In addition to this podcast, I also subscribe to a couple of industry blogs. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. In a positive tone, discuss how you made the situation work! ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. I also dislike when the morale of the lab is low. I believe that, if asked, my colleagues and supervisor would say the same about me. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. I listen, mirror, validate, and empathize. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. Portland Basketball Camp, Articles K
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