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That looks like a residential order number rather than a Sometimes we can identify and fix a fault at the same time. It was ten times as fast for half the price. The BT phone number and IVR options are available in the table below. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. Its consistent, reliable connectivity for your business. You need your order reference number. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. This will involve a complete review of your complaint to make sure nothing has been missed. It's a little bit too early to track your order yet. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. Set up and alter your Direct Debits. We're sorry but you need to use a different order tracker for that reference. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. AGE UK LONDON Business Description. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. The solutions we sell are integral to modern life. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. It is chaired by the chief executive. Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. These cookies allowed us to study how users navigate on the website. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. Well need your site address and postcode, and an overview of what youll be using your connection for. That means there are no busy periods or dips in data service to worry about. Read more about our network latency here. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. 08:00 - 18:00. Monday - Friday. Report a fault online to put things right. a fault or order with your fault or order references. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Sorry, something went wrong. Discover solutions that are built for your business, whatever you do. Dont miss our hassle-free ways to help yourself. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. Safety starts with understanding how developers collect and share your data. Search The Phone Book from BT to find contact details of businesses across the UK. BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. New BTnet EAD customers only. How to Buy an Online Listing . Fix Problems and faults Contact Chat, phone, or email Contact us about. Maybe there's a problem with your order. Another great way to contact BT without calling is to use the BT live chat service. Faults and Orders dashboard. That's why we've been named as a leading service provider by Gartner. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. Get a BT ultrafast fibre broadband deal today and bundle your TV. Make sure you're always connected with mobile, broadband, phone systems and more. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. BT Business broadband, phone line, email or Cloud Voice services not working properly? Starts with VOL followed by three and eleven numbers, Oops. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. When you run the tests online, well ask you simple questions, and let you know how well put things right. T&Cs apply. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h All day, every day. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. That means you get fast, reliable speeds. If you add all your accounts Our SME solutions are for you. You need your billing account number. BT Business App Save time, manage your account, and check your services at your fingertips Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. How to Contact BT Openreach? There are lots of quick and easy options to manage your . Has hybrid work affected my offices bandwidth needs. Got up to 250 employees? Terms and Conditions apply. Available 24/7. Discover SME solutions With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Choosing a BT phone number or contact method is important to get a better customer service experience. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? If you need help quickly, use the other contact options. Price quoted only available on a 5-year term contract and applies to new circuits only. Available 24/7Free from UK landlines. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. When you have a broadband connection, you share your bandwidth with others. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. IT Support For Business | 24/7 IT Support | BT Business Products & solutions Business support Business IT support services IT support for business Get 24/7 IT support for computers, servers and mobile devices from our team of UK-based experts. Connect your people and places with smart solutions tailored to your business. WhatsApp us, The quickest and easiest way to contact us. Dont miss our hassle-free ways to help yourself. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. Click on the button below to track the parent order. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". The BT Broadband forum is filled with useful information and questions asked by other customers. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services Related Types of Business | Related Locations. We can only deal with BT Business accounts. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. Running cloud-based applications. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. This price does not include in-life modifications, upgrades, or moves on existing services. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. Well offer the fastest fix with the first available visit youre in control to change it. Contact | Business Broadband & Internet help | BT Business Business help Broadband & internet Contact Broadband & internet Popular Commonly asked questions Setting up Get up and running Using Making the most of . Want to write to us? Suitable for smaller businesses who need more than what broadband can offer. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. order and you'll shortly receive an email with an order number you can use to business Mobile costs may vary. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. By email Send message We aim to respond to your email within 48 hours - excluding weekends. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. BT Business App Save time, manage your account, and check your services at your fingertips track your order. Whether you run a small or larger business, we have a BTnet solution for you. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. More information and review your options. Download it now and use your device to be totally on top of things: View, pay, and download your bills. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? If you have a complaint about BT, there are several ways in which you can make a BT complaint. How does BTnet work with cloud applications? BT business solutions Work faster, smarter, safer, and stay connected with your world. Message. Tavis House London WC1H 9NA | 020 7820 6770 . Make sure youre always connected with mobile, broadband, phone systems and more. Get answers to all your questions here. Search The Phone Book from BT to find contact details of businesses across the UK. Hosting video calls. Mobile costs may vary. Offer ends 5 March 2023. Monday-Friday08:30 - 17:00Free from UK landlines. Our SME solutions are for you. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. Log in to report a fault and youll go straight to the correct place to fix problems. We're here to keep your teams connected as the trusted partner of businesses around the globe. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. When you have team members working from different locations, a connection you can rely on is more important than ever. Report a fault online to put things right. Try contacting support if you still can't Monday - Saturday08:00 - 18:00Free from UK landlines. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. All prices exclude 20% VAT. Free from UK landlines. Get TalkTalk today for fast and cheap fibre broadband. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. The quickest and easiest way to contact us. Visit our online customer service help and support areas By phone 0800 800154. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. Every single time. You can also find the BT opening hours so you dont call when the lines are closed. And if you do experience service stops, well provide money-back credit. Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. Work faster, smarter, safer, and stay connected with your world. 0 to 5 employees,250+ employees,6 to 249 employees. We are processing your online You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * Try contacting support if you still can't track your order. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. track your order here. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. If you have an issue you can find out if is just you, or impacting others in your area. If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. 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