service cloud specialist superbadge challenge 2how tall is ally love peloton
Hi,Oh I got it! ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". It's likely something simple like an extra character. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Can you help how to revert it back and to see Closed status field. Install the unmanaged package from the prework if you haven't already. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Thanks!!! MVNO Providers3. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. If yes, this was created in the wrong place. I'm sure it's something little! You will need it. @Trailhead baby I am having same error message. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. Excellent statistics for your blog, thanks for taking the time to proportion with us. hmmmm I think I just had to drag the filed onto the layout. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. Nice and informative blog! The solution? Service Cloud Specialist Superbadge Challenge 2 Question. . I am stuck at Step 3 - Create service level and actions. You have to make the article "Linking SP-100 to SP-200" visible to everyone. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. If you need more help, leave a comment! Ensure you set up the routing for Basic Cases properly." I have named and renamed it (Over and over and over). So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Does somebody have a thought? My brother has started to play with me! Does this match the requirements? I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Modified 2 years, 1 month ago. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Thanks a lot in advance. I have created data categories and Subcategories and have activated.But have issue with the above error. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. hmmm You do not want to enable all of the checkboxes. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. How would you enable people to select cases from an organised list? But trailhead gives an error message back. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. I'd try again since Trailhead had issues yesterday. I hope that you feel inspired. What item is on your lightning Case page layout to show Entitlements? Theyre such a useful way to remember what needs to be done before you start. It is hard to give many hints about this step without giving away too . I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. In the worst conditions, Ursa Major panels produce ~25% of maximum power. Don't be worried if you are updating several page layouts plus the console app. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Ensure you select the correct Chart format." Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Hi All,I am currently stuck at challenge 4. If you are short on time, start around the 20 minute mark. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. I have the Milestones field in the page layout too. But not able to finish this challenge . stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Even after setting up support proc and presence status. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. Below are tips and gotchas for each report / dashboard. The demand for UI/UX design implementation is continuing to grow. Have you set up the routing address? I am having trouble with step 4. Once this was done, I passed the 3rd challenge section. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Ensure the Case Reason and Type Analysis report format is SUMMARY. Still stuck? The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. If you want to check the support process' api name, you can extract via data loader. I am getting mad over this error now. I also ran into this after copy pasting the API Name out of the error message. Service Cloud Specialist Superbadge. If you are short on time, start around the 20 minute mark. Ensure you set up the routing for Advanced Cases properly. Challenge 4 Case Routing. sportsbet
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mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Is there an "email template" in the "email template" object? We recommend using a new Developer Edition (DE) to check this challenge. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Did it help? Skip Main Navigation. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Are you sure it is about that? #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Ensure Agents have access to Knowledge when viewing a Case. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. I have to double check the directions, but I believe that you just have to add a few values. I got the stages added - its the 'and assign' that's hanging me up. Is knowledge set up correctly on the page layout? I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Hi fixed it. Did you create a new console? I really learned a lot here. This is my journey- a normal kid by day- a Trailhead explorer by night. Hello, I passed the first challenge but i still have a question. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . I ran into the same issue. I have enabled the knowledge user check box in the user profile. I made two dollars today! I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. This way, I can take a deeper look. A mistake I have made many times as well! Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Thank you! Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Tates Creek High School Prom,
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